Common Setup Issues
How do I install Ledger Live?
Download the latest desktop application from our official GitHub repository. Ensure your system meets the minimum requirements for secure hardware wallet management and run the installer as an administrator.
Why is my Ledger device not recognized?
Verify that the device is powered on and connected via USB-C. Check your operating system's device manager for any driver errors. If the device is offline, ensure it is in the correct 'Safe Mode' or 'Recovery Mode'.
How do I restore from a seed phrase?
Use the 'Restore Wallet' option in Ledger Live. Enter your 12-word recovery phrase exactly as provided. This process will wipe all existing data and restore your account to the state defined by your seed.
What is Ledger Live's security model?
Security is our primary focus. Ledger Live uses a 'cold storage' approach where the private keys are never exposed to the internet. All cryptographic operations are performed locally on your device for maximum protection.
Can I use Ledger Live on mobile?
While Ledger Live is designed for desktop, we offer a companion mobile app for Ledger devices. This allows you to manage your assets and perform transactions from your smartphone while maintaining full security.
Technical Support
Getting Started Guide
Security & Privacy
Hardware Integration
API Documentation
Community Forums
Live Support Desk